Malta is the only country in Europe where all public services are available online, according to a report carried out for the European Commission by Capgemini, IDC, Sogeti, and Politecnico di Milano.
The EU study took into consideration key life events both from a business perspective (such as starting a business, early trading operations and regular business operations), as well as from a personal point of view (such as losing and finding a job, studying, starting a small claims procedure, moving, or owning and driving a car).
It was based on four key benchmarks, with Malta being among the top performers across the board.
Indeed, Malta was first in User-Centricity, which assesses the availability and usability of public eServices and examines ease and speed of using those eServices.
It also ranked first in terms of Transparency, which evaluates the transparency of government authorities’ operations, service delivery procedures and the level of control users have over their personal data.
Malta was also among the top performers with regards to Cross-Border Mobility, which measures the availability and usability of services for foreign citizens and businesses. The report comments that citizen mobility is especially high for Malta, with Malta and the UK - as English-speaking countries - ranking first as users may experience lower language barriers when interacting with public organizations.
The last benchmark - Key Enablers - assesses the availability of five functionalities, namely SSO functionality, eSafe Enabler, eID, eDocuments enabler and Authentic Sources. Malta, as seen in other areas of the assessment, kept its position as top performers since the first measurement in 2012-2013 and almost achieved the full implementation of these technologies in its digital services.